Whether your contact center agents are outsourced, in-house or work from home, Verity Tek’s end-user computing solutions will allow you to deliver a secure and standardized desktop or application experience. Virtualization will make it easy to rely on agent BYOD or affordable thin client endpoints and will enable you to scale with need. Our deep Business Insights will allow you to track productivity, efficiency and optimization opportunities of your employees at the agent and desktop level.
Compatible with most cloud contact center solutions, Verity Tek is quite robust to support HD video and softphone integrations. PCI and HIPAA compliant solutions are available for contact center agents handling PCI or PHI.
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More than 100 user controls are available that regulate users’ ability to transfer data thereby protecting sensitive information.
Focus IT resources on business process and patient satisfaction instead of desktop support and endpoint device management.
Customize application delivery, security, and controls as per the job role.
Avoid infrastructure overbuying, expensive hardware refresh cycles, and capital-intensive VDI deployments while managing a more consistent operating cost.
Seamless support for VOIP softphone and HD video directly within the cloud desktop to keep your employees productive.
Faster login times, quicker provision timelines, and easier troubleshooting mean employees spend more time in front of patients and less time getting set up.
Learn how virtual desktops specifically help healthcare practices provision, support and manage remote agents.
HIPAA and PCI compliant cloud desktops are performance and audit-ready.
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A simple, cost-effective way to enable end users to access cloud desktops and app streaming.
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Quick delivery of virtual applications to multiple users through centralized provisioning and management.
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