About VerityTek

What Makes Verity Tek Different

A Better Way to Work Verity Tek began in 2019 with a bold idea to transform the end user computing. The way healthcare professionals worked has changed, so why are the tools still the same? It is time to free healthcare professionals from the typical constraints of a single device and place and let them work anywhere, anytime, using any device.

Our virtual desktops and end-user computing solutions are designed from the ground up to address some of today’s most pressing challenges faced by healthcare professionals:

• IP and data walk out the door with employees every day.
• Employees desire the freedom to work from anywhere, anytime
• Technologies are changing forcing IT teams to keep pace
• Employees want device flexibility
• Compliance and security problems are mounting
• Practices need an increased level of visibility and transparency to make smarter decisions

Addressing these problems requires more significant thinking, and that’s where Verity Tek comes in.

Verity Tek Customer Experience

Best support and end-to-end customer experience

Verity Tek’s commitment to service and support begins at initial engagement and continues throughout the entire relationship. It is our commitment to you, to our customers, that makes Verity Tek different from other DaaS providers.

Virtual Support
You Can Trust

Providing virtual desktop support can be a big challenge for IT teams, and we strive to relieve that burden. Entirely managed desktop as a service (Daas) means just that – the Verity Tek team handles the complicated part so that you can focus on your core business. From initial agreement to implementation to customer care, Verity Tek makes virtual desktop support easier and quicker with customized solutions and around the clock support.

End-to-End Customer Service and Support

Before you become our customer, our team will work closely with you to ensure our services are the best fit for you. We will then design an ideal environment fit for your use cases.

This includes:

• Requirements gathering and technical discovery
• Customized solutions based on applications, workload, and requirements
• Proof of Concept/trial environment tailored to your unique requirements
• Solutions Engineer will serve as technical liaison between sales & operations to ensure a seamless experience

Implementation Support

Verity Tek will not leave you to implement your solutions on your own. We work closely with your team to provide an optimized, secure solution.

This includes:

• Assigning a dedicated team including a Service Delivery Manager who manages the project from start to finish.
• Dedicated resources focused on onboarding and transition
• Frequent check-in calls to review the status
• Online, real-time tools for collaboration and progress tracking

Ongoing Technical Support

Even after we set up a safe environment for you, our teams will still be here to make sure everything goes perfectly fine and to help address any problems, if they arise.

This includes:

• A dedicated Customer Relations Manager to ensure an outstanding experience
• Around-the-clock support
• Centralized portal for quick ticketing with short response time from an engineer
• Level 1 and 2 escalations get an immediate response, and routine escalations receive an assigned representative to manage through the resolution
• 99.99% availability SLA

Verity Tek Services

Cloud Desktops

Secure end-user computing anytime, anywhere, from any device.

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Business Insights

Gain business insights and analytics for smart, data-driven decisions.

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Compliant Desktops

HIPAA and PCI compliant cloud desktops are performance and audit-ready.

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Secure Endpoints

A simple, cost-effective way to enable end users to access cloud desktops and app streaming.

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Application Streaming

Quick delivery of virtual applications to multiple users through centralized provisioning and management.

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